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Your complete happiness is very important to us at Pondliner.com. If you are not completely satisfied with your purchases within ten days of receipt of your products, you may return your purchases to us for a refund or exchange. We do not charge re-stocking fees for items returned within this time frame. Shipping on the original order is non-refundable.
How to return merchandise:
Within ten days of receipt of your products, call us at 800-633-4603. We will gather some basic information from you, issue a return number. Merchandise should be placed back into its original packaging for return shipment.
All returned products must be clean, include all parts and returned in original boxes for refunds to be given. If returned used, the product must be clean and in good working order. Electric cords must be intact.
Unused portions of bulk items (such as pond liner, underlay, flexible tubing, etc.) cannot be returned for any reason.
Examples:
Customer A orders a 30' x 30' liner and can return the entire liner for a full refund within 10 days.
Customer B orders a 30' x 30' liner. A 5' x 30' strip cut from that liner may not be returned for any reason.
Returns After 10 days
Products may be returned after ten days wholly at our discretion. A 20% restocking fee may be applied depending on the condition of the returned item(s). Items returned that are not in working order or are in poor condition whether by normal wear or abuse may be rejected and returned to their owner.
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